In some cases, new accounts, custom fields, or label and campaign names might not be visible in your account or reports immediately after you've added them.
This guide will walk you through how to refresh your data in all Supermetrics destinations.
Step 1: Check your permissions
If you're missing a data source account, check that your account's user role level meets the data source's access requirements. Refer to each data source's connection guide to learn more.
If you can't change your access or permission level, please contact your account administrator.
Step 2: Force a refresh for account data
Refresh your account list on the Supermetrics Hub.
It can take up to 24 hours after making these changes for them to take effect. We recommend waiting a day to see the results.
Step 3: Clear your browser's cache and cookies
Depending on the browser you use with Supermetrics, follow the instructions to clear the cache and cookies:
In Data Studio, data might be loaded from the cache for better performance if you have many accounts. To refresh the cache:
Click the Edit icon (
) next to your data source (or click Resource → Manage added data sources and click Edit there).Click Edit connection.
Scroll down, and click the link following the "The account list was last fetched..." text.
Refresh the connector configuration page in Data Studio.
Troubleshooting
If you're still missing an account/view/page from your list and you have followed all the steps above, follow our reauthentication guide and the steps for your destination.