This dimension can be used to segment a common metric across multiple social network (e.g.: Total engagements) or can be used as a filter to display only one type of social network.
For case reporting, this will list the social network of the first message associated to the case
It is a Sprinklr common metric that totals a number of metric across social networks to estimate the number of people you might have reached with your messages
The number of likes that your Instagram post has received. Note: It is available on image, video, & IG Media published as a post. Album carousels, reels and IGTV are not supported
Sprinklr automatically interprets the contents of your message according to the following types PHOTO, VIDEO, LINK, ALBUM, PDF, DOCUMENT, PRESENTATION, MIXED, AUDIO, GRAFFITI, OFFER, EVENT, TEXT