---
title: "What to do if your credit card is declined"
slug: "what-to-do-if-your-credit-card-is-declined"
description: "Learn what to do if your credit card is declined when purchasing a Supermetrics subscription."
updated: 2026-10-29T12:43:38Z
published: 2026-10-29T12:43:38Z
canonical: "docs.supermetrics.com/what-to-do-if-your-credit-card-is-declined"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supermetrics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What to do if your credit card is declined

If your credit card is declined, there are a few things you can do to resolve the situation.

## Contact your bank or credit card company

> [!NOTE]
> Note
> 
> We're not able to see why a credit card is declined at our end. You'll need to contact the bank or credit card company to resolve the issue.

The following are the most common reasons for a credit card to be declined:

- Payment exceeds the card's limit for a one-time purchase.
- Card doesn't have enough credit left to cover the full price.
- The bank has blocks on foreign payments (Supermetrics is based in Finland).
- Bank has blocks against Stripe itself.
- The card doesn't have multi-factor authentication (3D Secure) enabled.
- The transaction tripped fraud protections on the card.

Contact your bank or credit card company and make sure these don't prevent the payment.

## Check your credit card and change card, if necessary

Check if the credit card meets these criteria:

- The card has not expired.
- The card has not been reported as stolen or has been recently replaced.
- The card has enough credit left for the full price of the subscription you're trying to buy.

If the card doesn't meet the criteria, use a different credit card and follow these steps to [update the credit card information](/v1/docs/how-to-update-your-credit-card-details).

If you can't fix the credit card issue, [contact our support team](https://hub.supermetrics.com/support).