---
title: "What to do if accounts, custom fields, or segments are missing from your report"
slug: "what-to-do-if-accounts-custom-fields-or-segments-are-missing-from-your-report"
description: "Learn how to refresh your data in Google Sheets, Looker Studio, and more if new accounts or fields aren't visible. Follow our troubleshooting guide!"
updated: 2026-06-04T10:55:55Z
published: 2026-06-04T10:55:55Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supermetrics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What to do if accounts, custom fields, or segments are missing from your report

In some cases, new accounts, custom fields, or label and campaign names might not be visible in your account or reports immediately after you've added them.

This guide will walk you through how to refresh your data in Google Sheets, Data Studio (formerly Looker Studio), Excel, Supermetrics API, and our data warehouse destinations.

## Step 1: Check your permissions

If you're missing [a data source account](/v1/docs/about-data-source-accounts), check that your account's user role level meets the data source's access requirements. Refer to [our guide to data source access requirements](/v1/docs/about-data-source-permissions-and-access-requirements) to learn more.

If you can't change your access or permission level, please **contact your account administrator**.

## Step 2: Force a refresh for account data

[Refresh your account list on the Supermetrics Hub](/v1/docs/how-to-refresh-your-account-data).

It can take up to 24 hours after making these changes for them to take effect. We recommend waiting a day to see the results.

## Step 3: Clear your browser's cache and cookies

Depending on the browser you use with Supermetrics, follow the instructions to clear the cache and cookies:

- [Apple Safari](https://support.apple.com/en-gb/guide/safari/sfri11471/26.0/mac/26)
- [Google Chrome](https://support.google.com/chrome/answer/2392709)
- [Mozilla Firefox](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US)
- [Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4)

In Data Studio, data might be loaded from the cache for better performance if you have many accounts. To refresh the cache:

1. Click the **Edit icon** (![A pencil icon representing editing functionality in a digital interface.](https://cdn.document360.io/a13cead5-eaae-456f-9bd1-0941d590c0e3/Images/Documentation/ls-edit-icon.png)) next to your data source (or click **Resource** → **Manage added data sources** and click **Edit** there).
2. Click **Edit connection**.
3. Scroll down, and click the link following the "The account list was last fetched..." text.
4. Refresh the connector configuration page in Data Studio.

## Troubleshooting

If you're still missing an account/view/page from your list and you have followed all the steps above, follow this [troubleshooting authentication guide](/v1/docs/how-to-fix-authentication-errors-in-supermetrics). Follow the steps under each product's tab.