---
title: "How to manage your Supermetrics subscription"
slug: "how-to-manage-your-supermetrics-subscription"
description: "Manage your subscriptions easily on the Hub. View, change payment info, and assign users with simple steps."
updated: 2025-12-05T07:06:18Z
published: 2025-12-05T07:06:18Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supermetrics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to manage your Supermetrics subscription

Your Supermetrics license is called a subscription. You can review and manage your subscriptions on the [Supermetrics Hub](https://hub.supermetrics.com/).

When you're making changes to your subscription, double-check that you're on the **Subscriptions** page on the Hub. It's not possible to make changes from the **Team** page.

## Instructions

****View subscriptions****

All team members can view their subscriptions.

1. Go to the [Subscriptions page](https://hub.supermetrics.com/subscriptions) on the Supermetrics Hub. Check from the top bar that you're in the right team.
2. Click the subscription you want to view.

****Manage payments****

If you're an Owner of the team, you can view and change a subscription's payment information.

- [How to find your receipts](/v1/docs/how-to-find-your-receipts)(including PDFs)
- [How to manage your billing information and billing cycle](/v1/docs/how-to-manage-your-billing-information-and-billing-cycle)
- [How to update your credit card details](/v1/docs/how-to-update-your-credit-card-details)

****Manage subscription users****

You can manage the users of the subscription by logging in with an Admin or Owner user account.

1. Go to the [Subscriptions page](https://hub.supermetrics.com/subscriptions) on the Supermetrics Hub. Check from the top bar that you're in the right team.
2. Click the subscription you want to manage.
  - To assign a new user to the subscription, click **Assign user**. Check the remaining user seats and modifications before you make the change. Users should be first [added as team members](/v1/docs/how-to-manage-your-supermetrics-team).
  - To remove a user from the subscription, click **Unassign**.

If you see a message reading: `"Cannot execute query: subscription update failed,"` it means you've reached the maximum number of modification attempts available. [Contact our support team](https://hub.supermetrics.com/support) for help.

Please note that there can be a delay of up to an hour before the assigning takes effect and the error message is removed from your report. Our apologies for this inconvenience.

Note that if you bought your Google Sheets subscription before March 2021, or your Excel subscription before June 2021, you can only assign the subscription to one user.

## More resources

- [How to upgrade a subscription](/v1/docs/how-to-add-more-features-and-upgrade-a-supermetrics-subscription)
- [How to check your subscription usage](/v1/docs/how-to-check-your-subscription-usage)
- [About Supermetrics teams and subscriptions](/v1/docs/about-supermetrics-teams-and-user-roles)