---
title: "How to manage your billing information and billing cycle"
slug: "how-to-manage-your-billing-information-and-billing-cycle"
description: "Learn how to update your billing information easily. Change billing cycles, email addresses, and create new billing entities."
updated: 2026-06-05T11:08:52Z
published: 2026-06-05T11:08:52Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supermetrics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to manage your billing information and billing cycle

You can update your billing information on the [Supermetrics Hub](https://hub.supermetrics.com/).

> [!NOTE]
> Important
> 
> Note that you need have the Owner, Admin, or Finance role in the team to update the billing information.
> 
> When making changes to billing information on the Hub, check from the top bar that you're in the right team. Switch teams, if necessary.
> 
> If you're unable to make the changes, please [contact our support team](https://hub.supermetrics.com/support).

If you're paying by credit card, [follow these instructions to update your credit card details](/v1/docs/how-to-update-your-credit-card-details).

To change the company name, or to change or add a tax ID (VAT ID for EU customers), create a new billing entity with the new details, and change your old billing entity into the new one. See [billing entity instructions below](/v1/docs/how-to-manage-your-billing-information-and-billing-cycle#change-billing-entity).

Note that it’s not possible to change the billing currency on your invoice. You can only pay in the currency available for your region.

If you need taxation forms, [contact our support team](https://hub.supermetrics.com/support).

## Instructions

### Change billing email address

1. Go to the [Billing page on the Hub](https://hub.supermetrics.com/billing).
2. Update the necessary details.

You can add multiple billing email addresses to the **Payer email list** section. Alternatively, click **Edit billing contacts** in the billing entity details.

### Change billing cycle

1. Go to the [Subscriptions page](https://hub.supermetrics.com/subscriptions) on the Supermetrics Hub. Check from the top bar that you're in the right team.
2. Select a subscription, and click **Billing cycle** at the bottom of the page.
3. Change the billing cycle as required.
  - If you change to a longer billing cycle, the remaining prepaid balance will be applied as a discount directly to the total to pay now.
  - If you change to a shorter billing cycle, the change will happen at the next subscription renewal.
4. Click **Confirm**.

### Create a new billing entity

1. Go to the [Subscriptions page](https://hub.supermetrics.com/subscriptions) on the Supermetrics Hub. Check from the top bar that you're in the right team.
2. Select a subscription, and click **Billing entity** at the bottom of the page.
3. Click **+ Create new entity**. Make sure to use unique names for your billing entities to avoid confusion.
4. Fill in the details, and click **Add**.

### Change billing entity

1. Go to the [Subscriptions page](https://hub.supermetrics.com/subscriptions) on the Supermetrics Hub. Check from the top bar that you're in the right team.
2. Select a subscription, and click **Billing entity** at the bottom of the page.
3. Select a billing identity from the list, and click **Confirm**.