---
title: "How to fix permission errors"
slug: "how-to-fix-permission-errors"
description: "Fix Supermetrics permissions errors for data sources like Facebook Ads and LinkedIn. Follow our guide to troubleshoot login issues and access problems."
updated: 2026-07-09T12:00:23Z
published: 2026-07-09T12:00:23Z
canonical: "docs.supermetrics.com/how-to-fix-permission-errors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supermetrics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to fix permission errors

This guide will walk you through how to fix permissions errors when you’re logging into a data source with Supermetrics. These errors can include:

- `It seems you tried to log in with a user that does not have (data source) enabled. Please try again with another user account.`
- `Please login with a data source user that has access to at least one account.`
- `We did not find any accounts with your login credentials. Please try again using a different login.`
- `Invalid credentials/Invalid credentials provided.`
- `User is not authorized to make this request.`
- `This user does not have permission to read data.`
- `User permission denied: user doesn’t have permissions for account.`
- `Failed to authenticate with the provided information.`
- `You do not have access to get data from page ID `

These steps also solve permissions errors specific to only one data source. These include:

- **Facebook Ads and Instagram Insights**: `Unsupported get request and Fetching insights caused the following error: (#10) Application does not have permission for this action.`
- **X Ads (Twitter)**: `This user does not have permission to read campaign data and User is not authorized to make this request.`
- **LinkedIn Company Pages**:` The request requires higher privileges than provided by the access token.`

## Instructions

### Check permissions

[Check that your account’s user role level meets the data source’s access requirements](/v1/docs/about-data-source-permissions-and-access-requirements).

If you can’t change your access or permission level, contact your account administrator.

### Troubleshooting

Try these checks if the error persists after you've adjusted permissions.

- Reauthenticate your connection to the data source. Follow the steps in the [reauthentication guide](/v1/docs/how-to-reauthenticate-a-data-source-connection).
- [Check that you are assigned as a user to your subscription](/v1/docs/about-supermetrics-teams-and-user-roles).
- [Check that the data source is supported by your subscription package](https://supermetrics.com/pricing). [](/v1/docs/)

If the problem persists with **Instagram** or **Facebook**, [reset your Facebook business integration](/v1/docs/how-to-reset-the-supermetrics-facebook-business-integrations).