---
title: "How to fix “No accounts found” errors"
slug: "how-to-fix-no-accounts-found-errors"
description: "Learn how to fix \"No accounts found\" errors in Supermetrics data destinations, including in AI chats, the Supermetrics MCP server, and Supermetrics Studio."
updated: 2026-10-09T05:41:17Z
published: 2026-10-09T05:41:17Z
canonical: "docs.supermetrics.com/how-to-fix-no-accounts-found-errors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supermetrics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to fix “No accounts found” errors

If something's gone wrong with your subscription management or data source connection, you might encounter one of these error messages:

- `No accounts found`
- `The service is not enabled for this user`

You can see these errors in the Supermetrics Hub and other destinations, as well as in AI chats, Supermetrics Studio, and the Supermetrics MCP server. Follow the steps for your product below.

## Instructions

### AI chats, Supermetrics Studio, and Supermetrics MCP server

In AI tools, every request checks live data, so there's no cached account list to clear. Supermetrics Studio doesn't run its own account check either — it uses whichever data source connections are already active in your Supermetrics account, so if accounts are missing in Studio, follow the same steps below.

1. Ask your AI tool to list the accounts it can see. This runs a fresh check instead of reusing an earlier response.
2. [Reconnect the data source](/v1/docs/how-to-reauthenticate-a-data-source-connection) and select every account, page, or business you want to use. If you only select one when your platform login has access to several, Supermetrics only sees the one you selected. See the [data source connection guides](/v1/docs/connect) for the required permissions and scopes.
3. Check that your AI chats or Supermetrics MCP server connection is on the subscription and team you expect. This connection stays tied to whichever subscription was active when you first connected, even if it was a trial. If you've since moved to a different subscription, [switch to the correct team](/v1/docs/how-to-switch-supermetrics-teams) and reconnect.

If none of these steps solves the issue, [contact our support team](https://hub.supermetrics.com).

### Data warehouses, spreadsheets, and BI tools

1. [Verify that you're assigned to the subscription](/v1/docs/how-to-verify-you-have-a-valid-paid-subscription).
2. Check that you meet the data source's access requirements. See the connection guide for the data source you're using.
3. Reauthenticate your connection to the data source. Follow the steps in the [reauthentication guide](/v1/docs/how-to-reauthenticate-a-data-source-connection).
4. Force a refresh for your account data.

If you use Data Studio (formerly Looker Studio) and the issue persists, log out all users and remove the data source.

If you see an error that reads `No accounts selected`, follow the [reauthentication instructions for your data destination](/v1/docs/how-to-reauthenticate-a-data-source-connection) and check the "Troubleshooting" section there.

## More resources

- [How to connect Supermetrics to AI tools](/v1/docs/how-to-connect-supermetrics-to-ai-tools)
- [How to manage data source accounts in your subscription](/v1/docs/how-to-manage-data-source-accounts-in-your-subscription)
- [How to fix missing Instagram accounts](/v1/docs/how-to-fix-missing-instagram-accounts)
- [How to fix missing Facebook Pages and Facebook Ads accounts](/v1/docs/how-to-fix-missing-facebook-pages-and-facebook-ads-accounts)