Search fields×Table: CALLS abandoned_calls Display name Abandoned calls Description Number of calls that lasted for less than 15 seconds Field type metric Data type int.number.value agent_email Display name Agent email Description Email address for the user who answered the call, when applicable Field type dimension Data type string.text.email answer_rate Display name Answer rate Description Percentage of calls that were answered Field type metric Data type float.number.percentage answered Display name Was answered Description Whether the call was answered Field type dimension Data type bool answered_calls Display name Answered calls Description Number of calls that were answered Field type metric Data type int.number.value avg_duration Display name Avg. call duration (sec) Description Average duration of a call Field type metric Data type float.number.value avg_value Display name Average value Description Average value of a call Field type metric Data type float.currency.value business_phone_number Display name Business phone number Description The phone number of the person or business who answered the call from the dialed tracking number Field type dimension Data type string.text.phone call_details_url Display name Call details link Field type dimension Data type string.text.url call_highlights Display name Call highlights Description A list of relevant keywords automatically found in the call transcription Field type dimension Data type string.text.value call_id Display name Call ID Field type dimension Data type string.text.value calls Display name Calls Description Total number of calls Field type metric Data type int.number.value campaign Display name Campaign Description The name of the campaign the call belongs to Field type dimension Data type string.text.value company_id Display name Company ID Description The string id of the company the call belongs to Field type dimension Data type string.text.value company_name Display name Company name Description The name of the company the source belongs to Field type dimension Data type string.text.value company_time_zone Display name Company time zone Description The configure time zone of the company in CallRail Field type dimension Data type string.text.value customer_city Display name Customer city Description The customer’s city, based on the original assigned location of their phone number Field type dimension Data type string.geo.city customer_country Display name Customer country Description The customer’s country, based on the area code of their phone number Field type dimension Data type string.geo.country.twolettercode customer_phone_number Display name Customer phone number Description The customer’s phone number (in E.164 format) Field type dimension Data type string.text.phone customer_state Display name Customer state Description The 2-character abbreviation for the customer’s state, based on the original assigned location of their phone number Field type dimension Data type string.geo.region date Display name Date Description Date, e.g. 2017-01-31 Field type dimension Data type string.time.date device_type Display name Device type Description Either mobile or desktop, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value direction Display name Call direction Description Whether the call was inbound (from a customer to you) or outbound (from you to a customer) Field type dimension Data type string.text.value duration Display name Total call duration (sec) Description Total duration of all calls Field type metric Data type int.duration.seconds fbclid Display name Fbclid Description fbclid as captured from the landing page parameter, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value first_call Display name First-time call Description Whether or not the call is the caller’s first call to this company Field type dimension Data type bool first_time_callers Display name First time callers Description Number of calls that were answered Field type metric Data type int.number.value formatted_customer_name Display name Customer name Description The customer’s name, as reported by Caller ID Field type dimension Data type string.text.value formatted_duration Display name Call duration (sec) Description The duration of the call in seconds Field type dimension Data type int.duration.seconds ga Display name Ga Description Google Universal Analytics _ga value, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value gclid Display name Gclid Description gclid as captured from the landing page parameter, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value good_lead_call_id Display name Good lead call ID Description If provided, the id of the call that was originally scored as a good lead Field type dimension Data type string.text.value good_lead_call_time Display name Good lead call time Description If provided, the time of the call that was originally scored as a good lead Field type dimension Data type string.text.value inbound_calls Display name Inbound calls Description Number of inbound calls Field type metric Data type int.number.value keywords Display name Keywords Description The keywords the visitor searched for, if available for calls placed to Keyword (Session) trackers. Keywords only provided from paid ad sources Field type dimension Data type string.text.value keywords_spotted Display name Keywords spotted Description Array of keywords spotted, each containing keyword with locations in seconds offset from beginning of recording Field type dimension Data type string.text.value landing_page_url Display name Landing page url Description The URL the caller first landed on, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.url last_requested_url Display name Last requested url Description The URL of the active page at the time the call was placed, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.url lead_status Display name Lead status Description The current lead status of this caller (as of this call). One of good_lead, not_a_lead, previously_marked_good_lead, or null Field type dimension Data type string.text.value medium Display name Medium Description "PPC" or "Organic", available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value missed_calls Display name Missed calls Description Number of missed calls Field type metric Data type int.number.value note Display name Note Description Any text notes to associate with this call or form submission Field type dimension Data type string.text.value outbound_calls Display name Outbound calls Description Number of outbound calls Field type metric Data type int.number.value prior_calls Display name Prior calls Description The number of times this company received a call from this customer prior to this call. If this is the first call from the customer, prior_calls will be 0 Field type dimension Data type int.number.value recording_duration Display name Recording duration (sec) Description The length in seconds of the recording, if available Field type dimension Data type string.text.url recording_player Display name Recording player URL Description The URL for a stand-alone recording player for this call, if available Field type dimension Data type string.text.url referrer_domain Display name Referrer domain Description The domain that referred the caller to your website, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value referring_url Display name Referring url Description The URL that referred the caller to your website, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value source Display name Source Description The marketing source that led to the phone call Field type dimension Data type string.text.value source_name Display name Number name Description The name of the tracking number within CallRail Field type dimension Data type string.text.value speaker_percent Display name Speaker percent Description A JSON object containing the values of the percentage of time spent talking by the Agent and Customer on a call Field type dimension Data type string.text.json start_time Display name Call start time Field type dimension Data type string.text.value tags Display name Tags Description Any tags which have been applied to this call or form submission Field type dimension Data type string.text.value total_calls Display name Total calls Description The total number of calls received from a customer phone number Field type dimension Data type string.text.value total_value Display name Total value Description Total value of all calls or form submissions Field type metric Data type float.currency.value tracker_id Display name Tracker ID Field type dimension Data type string.text.value tracking_phone_number Display name Tracking phone number Description The business’ tracking phone number for this call (in E.164 format) Field type dimension Data type string.text.phone utm_campaign Display name Utm campaign Description utm_campaign as captured from the landing page parameter, or as specified in the configuration for Source Trackers Field type dimension Data type string.text.value utm_content Display name Utm content Description utm_content as captured from the landing page parameter, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value utm_medium Display name Utm medium Description utm_medium as captured from the landing page parameter, or as specified in the configuration for Source Trackers Field type dimension Data type string.text.value utm_source Display name Utm source Description utm_source as captured from the landing page parameter for Session Trackers, or as specified in the configuration for Source Trackers Field type dimension Data type string.text.value utm_term Display name Utm term Description utm_term as captured from the landing page parameter, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value utma Display name Utma Description Google Analytics _utma value, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value utmb Display name Utmb Description Google Analytics _utmb value, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value utmc Display name Utmc Description Google Analytics _utmc value, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value utmv Display name Utmv Description Google Analytics _utmv value, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value utmz Display name Utmz Description Google Analytics _utmz value, available for calls placed to Keyword (Session) trackers Field type dimension Data type string.text.value value Display name Value Description A number representing the value of this call or form submission Field type dimension Data type string.text.value voicemail Display name Voicemail Description Whether the call ended with a voicemail (true) or not (false) Field type dimension Data type bool voicemail_calls Display name Voicemail calls Description Number of calls going to voicemail Field type metric Data type int.number.value waveforms Display name Waveforms Description Only present if the call was recorded. Contains the URLs of two images representing the volume of the call over time Field type dimension Data type string.text.value